business solutions > cost
Following items should be considered while understanding complete IT Cost:
| HARD COST | SOFT COST |
| Direct Employees | Capital Cost |
| Employee IT Training | Employee Productivity |
| Employee Management (HR) | Business Risk(s) |
| 3rd Party Contracts (Mgmt.) | Functionality |
| Technology Costs (Hardware, Software & Licenses) | Opportunity Cost |
| Technology Vendor Management | Business Downtime |
| Subscription Services (Cloud/Security) | Staff Training |
| Technology Downtime | Compliance and Regulations |
