How we work

Your unique business requires a technology plan that’s aligned with your business – not a cookie-cutter one size fits all approach. At Encompass, we put our proven process in place to determine the right technologies to drive your business forward. We utilize our “Zoom Out” approach to fill in the blanks during our proprietary onboarding and business process review:

• An in-depth view of your business, people and culture;
• Ongoing Best Practices Benchmarking: Scoring your Business IT against industry standards;
• Identification of Technology Risks and defining the business impact; Focus on sequencing high priorities that solve business risks;
• Prioritization of IT initiatives that support your business initiatives.

We then use what we’ve learned from the complete picture that has emerged and consult our clients on our findings and recommendations. Then and only then, we will build the plan, roadmap and budget from our in-depth onboarding and business process review taking into consideration recommended business intelligent solutions, application selection and integration, cloud strategy and advisement, security and industry compliance, cyber security action and remediation plan and disaster recovery and business continuity solutions.

Implementing effective IT processes can significantly contribute to consistent business results. Here's how:

Streamlined Workflows: IT processes optimize business operations, reducing inefficiencies and bottlenecks, resulting in improved productivity and faster delivery of products or services.

Enhanced Collaboration: By implementing collaboration tools and platforms, IT processes foster communication and teamwork among employees, promoting knowledge sharing and innovation.

Data-driven Decision Making: IT processes enable data collection, analysis, and reporting, providing valuable insights for informed decision making, strategic planning, and identifying areas for improvement.

Scalability and Adaptability: IT processes ensure systems and infrastructure can easily scale to meet growing business needs and adapt to market changes, enabling agility and competitiveness.

Risk Mitigation: IT processes incorporate robust security measures, disaster recovery plans, and compliance protocols to mitigate risks and safeguard critical business data.

Customer Experience Optimization: Through CRM systems and customer-focused technologies, IT processes enable personalized experiences, efficient customer support, and streamlined sales processes, enhancing customer satisfaction and loyalty.

By leveraging effective IT processes, businesses can achieve consistent results, optimize operations, drive innovation, and deliver exceptional customer experiences.

Staff training plays a crucial role in mitigating business risks and enhancing productivity. Here's how:

Risk Awareness and Compliance: Training equips employees with the knowledge of regulatory requirements, industry best practices, and internal policies, reducing the likelihood of non-compliance and associated penalties.

Improved Skills and Efficiency: Training programs enhance employee skills, leading to improved efficiency and effectiveness in their roles. Well-trained staff can handle tasks proficiently, reducing errors and increasing productivity.

Enhanced Safety and Security: Training on safety protocols and security measures reduces workplace accidents, minimizes the risk of injuries, and protects against potential security breaches or data leaks.

Adaptability and Innovation: Continuous training fosters adaptability and encourages employees to embrace change. It promotes a culture of innovation, enabling staff to identify and implement new strategies or technologies to improve processes and outcomes.

Customer Service Excellence: Training enhances customer service skills, enabling employees to provide exceptional experiences. Satisfied customers lead to increased loyalty, positive word-of-mouth, and ultimately, business growth.

Investing in staff training yields long-term benefits, reducing risks, increasing productivity, and driving overall business success.