business solutions > IT Department 

Encompass IT Department is consist of following teams and/or service delivery areas:

SUPPORT SERVICES TEAM

  • 24x7 User Remote Support Services
  • On-Site Support Services
  • Problem Isolation and Resolutions
  • How to Questions & Customer Resource Access
  • All Technology Related Vendor Management
  • User documentation and How to articles
  • User training for new upgrades deployment i.e CRM’s, Accounting Software, ERP etc

INFRASTRUCTURE TEAM

  • Proactive Remote Monitoring of all infrastructure
  • Hardware and Software Maintenance
  • Third-Party Application Updates
  • Security Management and Enhancements
  • Data Centers & Disaster Recovery Site Management
  • Remote Office(s) Sites Connectivity Monitoring and Management

IT MANAGEMENT TEAM

  • Align Technology with Business Goals
  • Implement IT Best Practices
  • Risk Assessment and Management
  • IT Roadmap and Planning
  • IT Performance/Security Testing and Gap Analysis

PROJECT MANAGEMENT TEAM

  • Project Planning, Execution and Management
  • Resource Management for Projects
  • Procurement Services and Financial Planning
  • User Support during Project Implementation
  • Detailed Project Documentations & Communications
  • New sites (office) setups
  • Systems Integrations (Software & Hardware)
  • End User Training and workshops

CHIEF INFORMATION OFFICER (CIO)  TEAM

  • IT Strategy and Budget Planning
  • IT Process Alignment
  • On-Going Process Assessment