business solutions > SUPPORT SERVICES
As you know, we are process driven organization and our process allows us to measure all our internal and external performance
Support Services for Q4/2020: Our team achieved following numbers
- Tickets per user - last 3 months on average was 0.84 (Number of tickets per staff)
- Ticket closed on 1st time resolution: 89% (while on phone or on 1st follow up)
- Average Time to Resolution - last 3 months - 116.1 minutes
Support Services Goals for Q1/2021: Our team is working hard to achieve these goals
- To achieve average tickets user/staff : 0.78
- To achieve 1st time resolution : 91%
- Average time to resolution : 99 minutes
