--- title: 3 top issues during Technology(IT) Change and their impact on business description: Insider, Data Security, Productivity, Business Risks, Time, Teams, Revenue, IT Process, Business Impact, Hard Cost, IT Strategy, Technology Cost, Payroll, Profit Margin, IT Department, Low Performance image: https://encsolutions.ca/hubfs/Stock%20images/Group%20therapy%20in%20session%20sitting%20in%20a%20circle%20in%20a%20bright%20room.jpeg --- [![ENC Logo HEADER](https://encsolutions.ca/hs-fs/hubfs/ENC%20Logo%20HEADER.png?width=290&height=38&name=ENC%20Logo%20HEADER.png "ENC Logo HEADER")](https://encsolutions.ca/) [![ENC Logo HEADER](https://encsolutions.ca/hs-fs/hubfs/ENC%20Logo%20HEADER.png?width=290&height=38&name=ENC%20Logo%20HEADER.png "ENC Logo HEADER")](https://encsolutions.ca/) - [What we do](https://encsolutions.ca/what-we-do) - [How we work](https://encsolutions.ca/how-we-work) - [IT Department](https://encsolutions.ca/it-department) - [Co-Managed IT Dept.](https://encsolutions.ca/co-managed-it) - [Careers](https://encsolutions.hiringplatform.ca/list/careers) - [Blog](https://encsolutions.ca/blog) - [Contact](https://encsolutions.ca/contact-us) - [What we do](https://encsolutions.ca/what-we-do) - [How we work](https://encsolutions.ca/how-we-work) - [IT Department](https://encsolutions.ca/it-department) - [Co-Managed IT Dept.](https://encsolutions.ca/co-managed-it) - [Careers](https://encsolutions.hiringplatform.ca/list/careers) - [Blog](https://encsolutions.ca/blog) - [Contact](https://encsolutions.ca/contact-us) # 3 top issues during Technology(IT) Change and their impact on business [Gurmeet Judge](https://encsolutions.ca/blog/author/gurmeet-judge) Jul 17, 2019 In general, all technology or IT related operational changes are mostly considered back office changes and work is usually schedule for after or before business hours. In addition, most leaders also understand that both technology and business are dependent on continues improvements and without change there is no progress, then why some business leaders are [reluctant or resistance](https://encsolutions.ca/blog/cost-of-staff-resistance-to-technology-changes) to any IT or technology related change? ***Is it even possible to avoid changes in both technology and business?*** [Is there a cost for delay?](https://encsolutions.ca/blog/cost-of-staff-resistance-to-technology-changes) Here’s some of the main reasons for IT/Technology operational changes:![Group therapy in session sitting in a circle in a bright room](https://encsolutions.ca/hs-fs/hubfs/Stock%20images/Group%20therapy%20in%20session%20sitting%20in%20a%20circle%20in%20a%20bright%20room.jpeg?width=351&name=Group%20therapy%20in%20session%20sitting%20in%20a%20circle%20in%20a%20bright%20room.jpeg) - Technology Life Cycle - Business Process Change - Compliance or Certification Requirement - Operational Improvement - Process Improvement - Business strategy alignment **Here’s top 3 reason business leaders are resistance to change:** **Impact of IT Change on Business Operations:** In context of all business expenses, IT Cost ([Hard Cost](https://encsolutions.ca/cost_hardsoft)) is a small cost compare to other business expenses, however, IT impacts most on business [soft cost](https://encsolutions.ca/blog/understanding-soft-cost-of-technology-it). It is common understanding that it’s not the change in IT operations that business leaders are concerned about but [impact of IT change](https://encsolutions.ca/blog/impact-of-it-decisions-on-your-revenue-payroll-profit) on business operations. To avoid any business impact, detailed planning and testing with strategy approach are key disciplines that reduce business soft cost and lower risks. There are many studies and books have written on the topics of [Change Management or ITIL](https://en.wikipedia.org/wiki/Change_management_(ITSM)) to lower impact on business. **Communication and Training Issues:** Lack of communication and inadequate training are another reason for operational change failure. Any technology change or upgrades require detailed communication with all staff to ensure they are involved in change process and are well informed with status updates. [On-going training process](https://encsolutions.ca/blog/business-impact-analysis-reports-vs-information-technology-reports) before deploying any change and detailed communication on project plans will ensure that smooth transition required for any operational changes. **Impact of employee push back:** All too often when executives encounter [resistance to change](https://encsolutions.ca/blog/cost-of-staff-resistance-to-technology-changes), they “explain” it by quoting the cliche that “people resist change” and never look further Yet changes must continually occur in industry. This applies with particular force to the all-important “little” changes that constantly take place—changes in work methods, in routine office procedures, in the location of a machine or a desk, in personnel assignments and job titles. Technology advancement will impact all of the above in some shape or form over time but continue training and communication process will avoid most conflicts to deploy necessary changes. **How to deal with change reluctance in your organization?** Resistance is usually created because of certain blind spots and attitudes which staff specialists have as a result of their preoccupation with the technical aspects of new ideas. The key to the problem is to understand the true nature of resistance. All IT professionals regardless of their  areas of specially (Operations, Software Development, Security etc) during their academic studies, are trained on importance of change and how it’s essential for any business operations. If you have IT Staff on-site, allow your IT staff to be a champion of any operational change….[*read more on cost of change*](https://encsolutions.ca/blog/cost-of-staff-resistance-to-technology-changes) **Understand business Impact of delaying operational changes** Revenue Impact - Cost: In order to understand business impact, you need to review of list of technology related items that should be considered when understanding [soft cost](https://encsolutions.ca/blog/understanding-soft-cost-of-technology-it). Any delay or resistance to operational change will increase soft cost. For example, obsolete infrastructure or equipment that has reached end of life cycle will increase business soft cost i.e higher business risks, lower employee productivity and compatibility issues with other technologies. As a result, higher [IT Soft cost](https://encsolutions.ca/cost_hardsoft) means lower profit margin. [Review IT Impact on Payroll](https://encsolutions.ca/blog/technology-it-impact-on-payroll) [Review IT Impact on Revenue & Profit Margin](https://encsolutions.ca/blog/impact-of-it-decisions-on-your-revenue-payroll-profit)   **Need more information? Take action** Discuss with our team – [contact our team](https://encsolutions.ca/contact-us) [Understanding cost – access cost calculator](https://encsolutions.ca/it-cost-calculator) [Insider](https://encsolutions.ca/blog/tag/insider), [Data Security](https://encsolutions.ca/blog/tag/data-security), [Productivity](https://encsolutions.ca/blog/tag/productivity), [Business Risks](https://encsolutions.ca/blog/tag/business-risks), [Time](https://encsolutions.ca/blog/tag/time), [Teams](https://encsolutions.ca/blog/tag/teams), [Revenue](https://encsolutions.ca/blog/tag/revenue), [IT Process](https://encsolutions.ca/blog/tag/it-process), [Business Impact](https://encsolutions.ca/blog/tag/business-impact), [Hard Cost](https://encsolutions.ca/blog/tag/hard-cost), [IT Strategy](https://encsolutions.ca/blog/tag/it-strategy), [Technology Cost](https://encsolutions.ca/blog/tag/technology-cost), [Payroll](https://encsolutions.ca/blog/tag/payroll), [Profit Margin](https://encsolutions.ca/blog/tag/profit-margin), [IT Department](https://encsolutions.ca/blog/tag/it-department), [Low Performance](https://encsolutions.ca/blog/tag/low-performance) ## Related Posts [![Business people having on presentation at office. 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[Read More](https://encsolutions.ca/blog/how-to-find-critical-information-for-decision-process) [![Group of business people meeting in office](https://encsolutions.ca/hs-fs/hubfs/Stock%20images/Group%20of%20business%20people%20meeting%20in%20office.jpeg?width=352&name=Group%20of%20business%20people%20meeting%20in%20office.jpeg)](https://encsolutions.ca/blog/it-documentations-why-you-cannot-keep-it-up-to-date) [Insider](https://encsolutions.ca/blog/tag/insider) Jul 17, 2019 ### [The inconvenient truth about IT Documentation](https://encsolutions.ca/blog/it-documentations-why-you-cannot-keep-it-up-to-date) Most business leaders agree that documentation is a good business practice. It improves efficiency,... [Read More](https://encsolutions.ca/blog/it-documentations-why-you-cannot-keep-it-up-to-date) [![Pretty Young Office Woman Explaining a Graph on a Poster Paper to her Colleagues.](https://encsolutions.ca/hs-fs/hubfs/Stock%20images/Pretty%20Young%20Office%20Woman%20Explaining%20a%20Graph%20on%20a%20Poster%20Paper%20to%20her%20Colleagues..jpeg?width=352&name=Pretty%20Young%20Office%20Woman%20Explaining%20a%20Graph%20on%20a%20Poster%20Paper%20to%20her%20Colleagues..jpeg)](https://encsolutions.ca/blog/scaling-up/down-your-business-you-will-need-it-process-results) [Insider](https://encsolutions.ca/blog/tag/insider) Jul 17, 2019 ### [Scaling up or down your business? You will need IT Process results.](https://encsolutions.ca/blog/scaling-up/down-your-business-you-will-need-it-process-results) Growing your business or struggling with your business, IT Process will deliver beyond your... [Read More](https://encsolutions.ca/blog/scaling-up/down-your-business-you-will-need-it-process-results) [![ENC Logo Footer](https://encsolutions.ca/hubfs/ENC%20Logo%20Footer.png)](https://encsolutions.ca/) At Encompass, we foster a culture of accountability and customer advocacy. We set high expectations and target dates and we keep our promises and commitments to our customers and co-workers. 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